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ABOUT ROYAL TAXI - Page 1 of 2

Royal Taxi Inc. is part of the Grossman Group of Companies, which has operated in the transportation industry for over 50 years.  Royal Taxi takes pride in its customer service and in evaluating the needs of its customers. The fleet which is now over 500 vehicles includes 32 accessible Taxi Vans, servicing our special needs customers
 

We pride ourselves on being able to help our clients with special needs by providing a comfortable and safe ride. We are rated as one of the best contractors to the Toronto Transit Commission for overall performance and service reliability. These vehicles are owned and operated by independent contractors

Our commitment to professionalism and superior quality is at the heart of our business philosophy and is reflected in each member of the Royal Management Team.

Royal Taxi recognizes that its success relies on these factors:

  • Meeting and succeeding its customer expectations through the cost effective provision of taxi services, and

    Ensuring that the independent drivers of our contracted fleet not only provide the best available in courteous, respectful and safe service to their passengers, but also the services we provide to them.

  • Our partnership with both our customers and drivers.

  • We are continuously addressing these factors to ensure our mission of "Customer Service Excellence."

Service Area: Greater Toronto Area (GTA.), York Region including Markham and Richmond Hill, Aurora, Newmarket, Vaughan and the Surrounding Areas .

Head Office

Address:
620 Wilson Avenue
Suite 100
Toronto, ON
M3K 1Z3.

York Region Office

Address:
9078 Leslie St
Unit 1
Richmond Hill, Ontario
L4B 3I8

Insurance:
All vehicles are individually insured by their owners and carry insurance for public liability in the amount of two million dollars. In addition, Royal Taxi maintains various insurance policies for a variety of perils and risks including public liability insurance for five (5) million.

Lost and Found:
We maintain computer files to process any lost and found claims our customers may have. We are quite successful in retrieving lost articles including valuable documents and packages.

Customer Complaints and/or Inquires
The management team immediately handles any complaint received within 24 hours. All complaints are fully investigated and recorded on our computer database. Computer records are maintained for all complaints and include details regarding the nature of the complaint, the individuals involved and the disciplinary action taken. Disciplinary meetings are held with the staff member and/or driver involved to determine whether or not the individual involved requires additional training, discipline and/or dismissal. Following each disciplinary meeting, we contact the individual who filed the complaint to advise of the action taken and the changes to our processes to ensure that there is not a reoccurrence.

Client Testimonial are available here.

ABOUT ROYAL TAXI - Page 1 of 2
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