ABOUT ROYAL TAXI - Page 1 of 2
Royal Taxi
Inc. is part of the Grossman Group of Companies, which has operated in
the transportation industry for over 50 years. Royal Taxi takes
pride in its customer service and in evaluating the needs of its
customers. The fleet which is now over 500 vehicles includes 32
accessible Taxi Vans, servicing our special needs customers
We
pride ourselves on being able to help our clients with
special needs by providing a comfortable and safe ride. We are
rated as one of the best contractors to the Toronto Transit Commission
for overall performance and service reliability. These vehicles are
owned and operated by independent contractors
Our
commitment to professionalism and superior quality is at the heart of
our business philosophy and is reflected in each member of the Royal
Management Team.
Royal Taxi recognizes that its success relies on these factors:
-
Meeting and succeeding its customer expectations through the
cost effective provision of taxi services, and
Ensuring that the independent drivers of our contracted fleet
not only provide the best available in courteous, respectful and
safe service to their passengers, but also the services we
provide to them.
-
Our partnership with both our customers and drivers.
-
We are continuously addressing these factors to ensure our
mission of "Customer Service Excellence."
|
Service Area: |
Greater Toronto Area (GTA.), York Region including Markham and Richmond Hill, Aurora, Newmarket, Vaughan and the Surrounding Areas . |
|
Head
Office
Address:
620 Wilson Avenue
Suite 100
Toronto, ON
M3K 1Z3. |
York Region Office
Address:
9078 Leslie St
Unit 1
Richmond Hill, Ontario
L4B 3I8 |
Insurance:
All vehicles are individually insured by their owners and carry insurance for public liability in the amount of
two million dollars. In addition, Royal Taxi maintains various
insurance policies for a variety of perils and risks including public
liability insurance for five (5) million.
Lost and Found:
We maintain computer files to process any lost and found claims
our customers may have. We are quite successful in retrieving lost
articles including valuable documents and packages.
Customer Complaints and/or Inquires
The management team immediately handles any complaint received
within 24 hours. All complaints are fully investigated and recorded on
our computer database. Computer records are maintained for all
complaints and include details regarding the nature of the complaint,
the individuals involved and the disciplinary action taken.
Disciplinary meetings are held with the staff member and/or driver
involved to determine whether or not the individual involved requires
additional training, discipline and/or dismissal. Following each
disciplinary meeting, we contact the individual who filed the
complaint to advise of the action taken and the changes to our
processes to ensure that there is not a reoccurrence.
Client Testimonial are
available here.
ABOUT ROYAL TAXI - Page 1 of 2
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