Technology:
We are constantly analyzing, developing and implementing
technology that will enable us to continue meeting our customer
service initiatives. We are currently using Bell Canada's Nortel PBX
Meridian Option 11 with ACD software and TAPI server applications in
conjunction with Odessey a customized dispatch software package. In
addition, we use five radio frequencies to
distribute and dispatch the
orders received in our call center. Although it is beyond our current
scope to describe our computerized system in great detail, we would
like to outline the essential benefits which include an uninterrupted
quality of performance, an efficient operation, increased
productivity, detailed on-line stats and a peaceful working
environment. We would be pleased to give you a tour of our facility
and to explain the benefits of our technology in more detail.
We are currently in the implementation process of a state of the
art GPS driven dispatch technology with full computer tracking of
all of our vehicles. This technology is one of a kind in the city of
Toronto and will crown Royal Taxi with companies around the world.
Full implementation is expected before years end at which time
clients will be able to:
-
Access Royal Dispatch by the Internet
-
Get their invoices online
-
Provide a total environment.
Invoicing
We offer an invoicing system to suit every company's individual
needs. Our accounting department promptly and
accurately records all
your company's travel for each month. The instance there is a question
regarding a billing charge we will immediately resolve the matter in
an expedient and efficient manner. Customized and/or departmentalized
billing is also available upon request. We experience very few
problems in Statement Reconciliation despite our very large volume of
taxi chits/coupons. Our margin of error is less than 0.03% (i.e. 1 in
every 3000 taxi chits/coupons). We attribute our success to our
well-trained staff members, our checking processes, our strict
procedures and our overcharge prevention programs.
Employee Training
At Royal Taxi, we are very sensitive to drivers' continuous
training.
Initial Training: In
addition to the standard taxi driver's training provided by Toronto
Licensing, Royal Taxi provides monthly in-house training classes for all
of its drivers. Our Training courses are focused on:
-
Customer
Service
-
Sensitivity
-
Special
needs
-
Corporate Needs
-
Safety
-
Emergency procedures
Our
drivers are by far the best trained in the city.
Refresher courses are
offered for all drivers once a year, and retraining courses are provided
as necessary for those drivers who have been ordered to attend
retraining classes by management following customer complaints or
misconduct.
Vehicle Maintenance
Royal Taxi a leader in fleet maintenance and vehicle inspection has
gained a lot of support from its clientele for the mandatory vehicle
inspection program. Our computer system selects, at random, ten vehicles
per day for a complete visual and mechanical inspection.
-
The
selected vehicles are obliged to come to our head office where a
member of our management team conducts a 27-point inspection.
-
Any
vehicle failing the inspection must undergo repairs immediately.
After the repairs are done the vehicle is re-inspected by our
management team before clearance is granted.
-
Our
computerized system keeps a history of the vehicles condition,
inspection failures and repairs and generates a profile for that
particular vehicle.
-
In
addition to our random inspections, Royal Taxi has a team of road
inspectors who are on the road daily. Their job is to report to
management any vehicle and or driver concerns.
We are proud
of our Fleet.
Independent Contractors:
Royal Taxi Inc., operates as a call centre receiving and processing
service calls 24-hours per day, 7 days a week. As such, Royal taxi does
not own or operate any vehicles. Vehicles are owned and operated by
independent contractors who are members of Royal's Call Centre.
Independent Contractors join Royal Taxi's Call Centre facilities,
because Royal operates the most advanced call centre in the city.
The pride of
vehicle ownership and the small business status of our independent
contractors, makes them more responsible towards service and the
maintenance of their vehicle.
JOIN OUR
CALL CENTRE TODAY - BE A ROYAL TAXI MEMBER
ABOUT ROYAL TAXI - Page 2 of 2
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