ROYAL TAXI'S CALL CENTRE
- Client Testimonials
Hospitals and other Medical Institutions
and other Facilities in Hospitality
School Board of Education
School Board of Education
for your generous support of the 4th Annual Future Leaders Summit.
ensured that our guests were taken to and from the event without having
to worry about transportation. It also ensured our guests could arrive
home safely at the end of the evening.
was a huge success with close to 40 individuals attending the day's
events which included talks by Miles Nadal, Michael Bregman, Andy Stein
from Henry's Cameras, Joseph Mapa, President and CEO of Mount Sinai
Hospital and David Armour, the CEO of the newly formed Canadian Olympic
Foundation. The day ended with a celebratory dinner at Morton's
shared their experiences in both the business and philanthropic world,
and highlighted the importance of leadership in making a difference in
their careers and the community.
for your contribution which helped to make this event possible for our
I wish to
express my gratitude to Jim and John for their pleasant and professional
manner when dealing with me as a customer. Iíve been traveling from
Pickering to Mississauga over the past year and these two gentlemen
provide me excellent customer service which makes them a great asset to
always pleasant when I call dispatch and always accommodates my
requests. He as well has followed up on pick ups to ensure Iím picked up
on time by the various drivers.
John is the
driver I mainly get for pick up and return and he is one of the nicest
gentlemen you have on your staff that Iíve met. He always opens the car
door for me, is always on time, provides good conversation on our hour
trip and is very professional.
I hope you
will share these commendations with them and tell them how much I
appreciate doing business with them.
Community Care of Kawartha Lakes
What a life
saver Royal Taxi was for us! We are a non-profit organization based out
of Lindsay Ontario. On Jan.24.08 at about 11:30am we had one of our
wheelchair vans break down in Toronto. I called your wheel-trans
division and you were able to pick-up our client and get him to his
I would like to bring your attention to one of your drivers. His name is
Peter and his number is 1944. Last Sunday morning; Feb 23rd my
granddaughter took a cab from Toronto East General Hospital after
finishing her nighttime shift. The weather was bad and road conditions
prevented me getting out in my own vehicle to pick her up. Unknown to
here, she had accidentally left her wallet in the taxi. Peter found the
wallet and contacted my daughter in another city to inform her that he
had found it, and called her, as it was the only number available in the
wallet. My daughter called my granddaughter to let her know and it was
only then that my granddaughter realized what she had done. Later that
day, it was unfortunate that no one was at home when Peter called to
deliver the wallet. Not only did he return same, he called my daughter
back to make sure we got it.
This kind of
action speaks a lot for your employee, Peter and your company. The
attributes of courtesy, honesty, and integrity are hard to come by these
days. Please accept our sincere thanks for this deed and arrange to give
Peter the enclosed as a token of our appreciation.
118 Canlish Road
Scarborough, Ont, M1P 1S9
Driver 2507 Commendation
Royal Management to know that Car 2507 is a safe driver and made his
passenger have a very wonderful ride. She has her own car, but when she
gets her migraines - then she can't drive her car so she calls Royal.
She also said that she is loyal customer, who would never think of
calling anyone else for service. She commented that car number 2507 is
especially considerate to his customers, she said and wants management
to be aware of this.
General Manager, Royal Taxi
620 Wilson Avenue, Suite 100
North York, Ontario
I wish to relate a favorable experience I had recently.
On Saturday, August 23rd my husband was released from Toronto East
General Hospital. When I phoned Royal Taxi I requested they send someone
sufficiently capable of helping my husband, as I could not manage on my
own. The driver, whose name is Shahid, was extremely kind and sensitive
in driving home slowly and assisted my husband into the house.
This gentlemen is to be commended and , if all your drivers are of this
quality, you are to be congratulated on operating a very successfully
To Whom It
On Christmas eve, at approximately 6 P.M a cab was dispatched to 15
Lambton Ave. Our destination was 168 Scarlett Rd. During the ride over
the driver was very courteous and pleasant. Upon arrival at our
destination, my husband paid the cab driver and we got out; the driver
drove off and then we, my husband and I were in the elevator heading to
the 16th floor when he realized his wallet was gone. As soon as we got
into the apartment, I immediately called back to Royal (who we always
use). Needless to say we were both devastated and terribly upset.
who took my call must have realized the urgency and dismay in my voice.
She asked me for my home phone number and shortly afterwards she called
me back to let us know that the driver was on a call but would come back
to Scarlett Rd with the wallet.
I want to tell you know how very much we appreciated the honesty and
efficiency of your company and to give our heartfelt thanks to the
driver and the helpful operator. In my utter confusion I neglected to
ask their names; please make them aware of how grateful we are. It is so
rare to find honest people in this day and age. So thank you again and
rest assured I will sing the praises of the Royal Cab Company to anyone.
Thank you so
Mr. & Mrs. Doug MacArthur
168 Lambton Ave.
"January 15, 2004
was my 50th birthday. My husband and friends got together for a
wonderful surprise party!! As we left RCYC (yacht club) and headed back
to the Royal York where we were staying, Mr. Taz, car# 394 was one of
the taxis we used. By mistake we left a very large bag of gifts, wine
and champagne, a very special memory book that had been made for me and
3 CD's that had been put together of pictures of my life. Many of those
things could not be replaced! We were so upset and spent the next couple
of hours calling taxi companies in Toronto to no avail.
Then Mr. Taz
found our package in his trunk! He remembered picking up people who
seemed to have come from a party and returned to the Royal York. Of his
own accord, Mr. Taz called the Royal York and asked if they had someone
with the name "Heather" registered. (That is my name and it was written
on the birthday cards.) He called us, said he had the bag and delivered
it to the hotel on Dec 20th. You can imagine how happy and relieved we
were! Everything was there!! Mr. Taz could have kept it all but he chose
to do the right thing. He went above and beyond the call of duty when he
looked for us, all on his own!
We wrote Mr.
Taz directly and left it with the Bellman at the Royal York (we hope he
got the note!), but I wanted to let you know what a wonderful fellow he
was that night! We salute him and thank him for his help and kindness!
We wanted you as his employer to know just how much we appreciated his
efforts to make sure that he returned our "precious" bag.
Sincerely, Heather Conyers."
at about 11.30pm, I got out of taxi #1605 at College and Clinton St and
just as the cab drover away, I realized that I had lost my cell phone. I
knew I had it when I got in the car, so when I realized it was gone, I
knew I must have dropped it in the cab. Unfortunately, as the cab drove
away, there were a few in sight and I didn't know which one I got out
of, so I couldn't call your dispatch center to alert the driver. I got
in another cab and went home to cancel my phone and tried to call it in
hopes that whoever found it would be kind and return it, but knew that
in all likelihood, I would never see it again. To my surprises after
repeatedly calling the phone, that was in vibrate mode, the driver had
found it after searching for the strange sound coming from the inside of
his car. I asked to bring it back to me and he did. I am writing to you
to express the gratitude and to let you know that it is a pleasure to
know that there are still kind and honest people like your driver #1605.
I don't know anyone who has recovered a lost cell phone before, so that
makes this story more unbelievable. I wanted to be sure that you knew
that you such a valuable driver worthy of recognition.
Anne Marie Lorusso
On behalf of our patients at St. John's Rehabilitation Hospital, I would
like to extend our sincere appreciation to you and everyone at Royal
Taxi, for your assistance and cooperation during the SARS outbreak in
dropping off our patients at the East Side Agnew Entrance and the West
Side Beatty Entrance. As we are no longer affected by SARS, we would
like to request that the admitting entrance be the only pick-up and
drop-off area for patients who are traveling by Royal Taxi.
kindly inform your staff of this change.
Thank you very much for your attention to this matter.
whose son is blind, called into our call center and with the following
comments about Taxi Driver #1137. Royal Taxi cab driver, #1137 is a
wonderful and courteous driver. She described him as very polite to and
further commented that the he provided them very good service by helping
her out with her son who is blind.
Dear Sir or
13th, 2003 the Toronto Cricket Club called for cabs to return guests
from a wedding reception to their homes and hotels. The taxicab that was
given to use was a Royal Taxi and we asked to go to the NoVotel Hotel in
that we left the Toronto Cricket Club on Wilson Avenue was about 2.30am
on the Sunday morning. We has a pleasant conversation with the driver
who spoke excellent English abut seemed have a eastern European
morning we discovered that we were missing our digital camera. We could
not remember where we had left it and though it was either at the
Cricket Club or had been left in the cab. Friends told that if had left
it in the cab the chances of finding it were very low. So when we
discovered it was not at the Cricket Club we were quite despondent. You
cannot imagine how happy we were when checking at the hotel to find that
our camera had been handed in at the front desk. Your driver on finding
the camera left on the back seat has returned to the hotel and handed it
in to the front desk.
name, he is a credit to your company and we have, based on his actions,
told all our Toronto friends what an excellent experience we had with
your company. Advertising like this is priceless. If from your records
you can tell the name of this driver then we would appreciate if you
could let us know his name so that we can thank him.
Mr. E.F. Green